Guest Policies At Couple Hotels in Chittaranjan Park, Delhi : MTC Rooms

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General Terms and Conditions

 Booking Extension Policy

 

Cancelling MTCROOMS is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 12 noon and you can check-in any time after that till your reservation is valid.

We do not charge cancellation fees for bookings cancelled within 10 minutes of creating the same booking. Any amount paid will be refunded.

Our cancellation policy changes depending on the city and dates being booked and is mentioned on the hotel details page on our website and app before making a booking. Consumer Website:

 

In case, no cancellation policy is mentioned on the hotel details page, the following cancellation policy shall apply:

 

For bookings up to 3 rooms -

Cancellation Time

Cancellation Fee

Until 9:00 AM on the check-in date

Free cancellation (100% refund) 

Post 9:00 AM on the check-in date

One night’s booking amount

On the date of check-in

In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.

Mid Stay Cancellations

In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.

For bookings of 4 or more rooms 

You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

Cancellation Time

Cancellation Fee

30 days or more prior to check-in date

FREE Cancellation (100% refund)

Between 15 to 30 days of check-in date

50% advance amount

Less than 15 days of check-in date

100% advance amount

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel?

You can cancel your booking using our website.   You can also call us +91 9911901159 to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days. 

 

Payment Policy

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.